Shipping policy

Thank you for shopping with us! We're excited to deliver your products to you promptly and efficiently. Please read our shipping policy carefully to understand how we process and ship your orders.

  1. Order Processing: We strive to process and ship all orders within 1-2 business days from the date of purchase. Orders placed on weekends or holidays will be processed on the next business day.

  2. Shipping Methods: We primarily use standard USPS mail for domestic shipments within the United States. For international orders, the carrier will be selected at checkout based on your location and preference.

  3. Shipping Fees: Shipping fees are calculated at checkout based on the destination, weight, and dimensions of your order. You will have the opportunity to review shipping costs before finalizing your purchase.

  4. International Orders and Import Duties: For international orders, please note that you may be subject to import duties and taxes levied by your country's customs department. These charges are beyond our control and are the responsibility of the customer. Please check with your local customs office for more information on potential fees. Failing to pay for the charges or refusing the parcel may result in the package being returned.  Customers will not receive any refund if they fail to pay for duties or refuse the parcel.

    • Brokerage Fees: Some couriers may also charge an additional brokerage fee on international orders as a part of the importing process. These fees are out of our control and are the responsibility of the customer. Failing to pay for the fees or refusing the parcel may result in the package being returned.  Customers will not receive any refund if they fail to pay for any fees or refuse the parcel.

  1. Estimated Delivery Times: Delivery times may vary depending on your location and the shipping method selected. Once your order has been processed and shipped, you will receive a tracking number via email to monitor the status of your shipment.

  2. Product Returns: Please see the Refund Policy page for additional information.

  3. Return Process: Before initiating a return, please contact our customer service team at contact@darkmoon3d.com to request a return authorization. Once approved, you will receive instructions on how to return your item(s) to us.

  4. Lost or Damaged Shipments: In the rare event that your shipment is lost or damaged in transit, please contact us immediately at contact@darkmoon3d.com. We will work with the shipping carrier to resolve the issue and ensure you receive your order as quickly as possible.

  5. Contact Us: If you have any questions or concerns regarding our shipping policy, please don't hesitate to contact us at contact@darkmoon3d.com or text us at (405) 259-9255. 

By placing an order with us, you agree to abide by the terms outlined in this shipping policy. We appreciate your business and look forward to serving you!